Welcome to Pools Retail and thank you for your support.

We're looking forward to 2022/23 Season and the great range of clothing we can provide..

We will be continuing to expand our own shopping range. Training Kits, Leisure Wear, Gifts, Accessories, Children’s wear.

Membership Discount

To claim your 10% Membership discount you must login using the email address which your membership card is registered to. This is the email address which you use to purchase your online tickets.

When prompted at checkout, use discount code 2223Membership10. This is valid for multiple uses until 31st May 2023 by the membership holder only.

Anyone found to be distributing their membership details may have their membership rescinded.

Opening Hours (Commencing 23rd July 2022)

Monday - Friday: 10am - 4pm

Home evening matchdays: 12pm - kick off

Home matchday Saturday: 11am - kick off

Returns Policy

Items purchased online can be returned to Club Shop, Hartlepool United FC, The Suit Direct Stadium, Clarence Road, Hartlepool, TS24 8BZ within 14 days of receipt. HUFC will then issue a refund / send out exchange as requested.

Any returned items must be in a new unused / unworn condition, with all tags / packaging still in place. In the event that an item is returned damaged or in poor condition, the Club reserves the right to refuse a refund.

Any personalised items cannot be returned unless faulty.

Shipping Information

All purchases from Pools Retail that request shipping will be sent out by recorded delivery to the address specified. There is a standard £4.10 charge for all UK shipping. 

We also offer international shipping on all items. 

There is a 'Click & Collect' option offered free of charge for items collected from the Club Shop at The Suit Direct Stadium.

'Click and Collect' items must be collected within 14 days (unless otherwise agreed) or this will be refunded to your account.